Employment & Internship Opportunities

Opportunities:

Director of European Office

Summary

Since 2003 the Fund for Global Human Rights (the Fund) has worked to strengthen local and national level human rights work by providing financial and other supports to outstanding human rights organizations working on the frontlines in countries around the world. Although a relatively small non-profit organisation with an international staff of 30, the Fund aims to have an outsized impact by helping activists around the world increase their influence and effectiveness in promoting respect for basic rights and freedoms. The Fund established its presence in Europe in 2012, when it opened an office in London. It is now seeking an exceptional individual with significant human rights experience to play a leadership role in the global organisation and to lead the European team.

This post is a key leadership position at the Fund for Global Human Rights. The European Office Director (Director) is a member of the Fund’s leadership team, which collectively oversees the strategy, programmes and operations of the entire organisation. The Director is responsible for articulating and implementing the Fund’s strategic development in Europe. Specifically, the Director provides the Fund’s voice in Europe on the significant human rights issues of the day, oversees the operations of the London office, guides the Fund’s collaboration with peer organisations, leads European fundraising efforts, builds and sustains good relations with others involved in supporting frontline human rights work, and engages with human rights actors at all levels to spot trends and help the Fund anticipate and respond to future challenges. In very challenging times for human rights defenders across the world, the mission of the Fund has become even more critical. The Director will provide essential leadership in determining how the European office and team members can best contribute to the Fund’s goals.

The ideal candidate for this position will have extensive knowledge of and experience in the international human rights sector, experience with strategic planning and thought leadership, superb communication skills and experience engaging a wide range of audiences, excellent interpersonal and intercultural skills, a track record of leadership and managing teams, and familiarity with grant-making or philanthropy for human rights. Also desirable are experience managing a small office, knowledge of the European donor community, fundraising experience and fluency in relevant languages in addition to English.

More details on the position’s responsibilities and desired qualifications are below.

About the Role:

The Director of the European Office reports to the President and CEO of the Fund for Global Human Rights and is accountable to the Board of Trustees for the UK-based European entity as well as the global Board of Directors for the entire organization. The office is in Vauxhall, London. It is a full-time (37.5 hours per week) position.

Description of the role

  1. The Director of the Fund’s European Office is a key member of the Fund’s senior leadership team and participates in strategic and operational decision-making on behalf of the entire organization. The Director represents the interests and perspectives of the Europe-based staff in the context of leadership meetings, decision-making, and design and oversee implementation of the Fund’s strategy in Europe.
  2. The Director is the face and voice of the Fund in Europe, participating in and speaking at donor and issue convenings, advocacy meetings with policy makers, and other high-profile events as well as writing for online publications and other influential media outlets.
  3. The Director will develop a vision and plan for the European Office and will shape the future direction of the global organization as part of the senior leadership team.
  4. The Director is responsible for ensuring the European Office contributes ideas and directly contributes to delivering the Fund’s overall mission…and thinking ahead of trends, as well as leading, shaping and responding to important debates affecting human rights.
  5. The Director oversees the operations of the European Office. This combines responsibility for ensuring the smooth operation of the office and the building of a cohesive team of colleagues based in the United Kingdom with taking on direct management of senior program and fundraising staff as the team expands over the next five years.
  6. The Director supports the strengthening of human rights organisations and movements across the Fund’s grant-making portfolio through:
    • Developing a European strategy for programmes and fundraising in line with current and future global level priorities;
    • Representing and raising the profile of the Fund across Europe through thought leadership, and by sustaining and developing new programmatic and fundraising partnerships;
    • Providing leadership to and effectively overseeing programme and fundraising initiatives in the UK, and in the future, elsewhere in Europe;
    • Overseeing effective operational and financial planning, for the European Office and, with other members of the leadership team, the global organisation.

Specific responsibilities

  1. Work with the senior leadership team (1) to develop strategic plans for the Fund’s programmes and operations, (2) to plan and organize regular all-staff retreats, (3) to develop responsible business plans to guide the Fund’s decision-making, and (4) to ensure the integration of the team as it operates in multiple countries and locations;
  2. Be a regular public speaker and commentator on key human rights issues, especially the Fund’s signature areas of focus, to influence public debates and raise both the Fund’s profile and recognition of the importance of local human rights activism;
  3. Articulate—through writing, speaking and participating in key fora—key messages to and foster strong relations with funders, supporters, government agencies, NGOs and INGOs, among others, to further enhance the Fund’s reputation as one of the most effective supporters of human rights movements in the Global South;
  4. Oversee European Office operations, by supporting current and new programmatic projects and partnerships, ensuring sound operational support for work based in Europe, and fundraising;
  5. Ensure sound governance of the Fund’s European Office in coordination with the European Board of Trustees, including via board recruitment and engagement, and provide regular reports, briefings or other relevant information to both the Fund’s global board and the European trustees;
  6. Work closely with the Fund’s Programme Team, including the Vice President for Programs, to ensure that their issues are well-represented with European audiences;
  7. Work closely with the Fund’s Development Team, including the Vice President for Development and fundraising staff in Europe to identify, cultivate, and engage new funding sources;
  8. Provide sound financial planning and budget oversight for the Fund for Global Human Rights UK, working with Trustees and staff leadership to ensure financial stability and sustainability;
  9. Build and maintain strategic alliances with other peer foundations and human rights organisations with common interests, with a view to participating in and influencing key debates concerning philanthropy and human rights;
  10. Undertake any other work as agreed with the President of the Fund;
  11. Fulfill any other duties commensurate with the nature of the role;

Work Schedule and Travel

The Director of the European Office is a full-time (37.5 hours per week) position.  The successful candidate will be expected to be involved in activities occurring outside of regular business hours. Additionally, they will be expected to travel an anticipated minimum of 20 days throughout Europe and overseas, including at least two designated weeks of travel to the U.S.

Qualifications

  • Demonstrated commitment to human rights
  • 10+ years of experience working in the human rights arena, including at least 3 years at a senior management and/or leadership level; field experience and/or advocacy experience highly desired at a senior level
  • Existing network of international and grassroots human rights NGOs and international organisations
  • Strong knowledge of the UK and European human rights and donor communities
  • Formidable critical thinking skills required, including the ability to identify emerging trends that affect human rights and analyze these issues from multiple perspectives
  • Strategy development and planning skills and experience
  • Experience in organizational leadership and governance
  • Demonstrated ability to manage multiple, competing high-priority tasks effectively
  • Experience managing staff and/or a small office is desirable
  • Financial acumen and management
  • Excellent interpersonal and intercultural skills required
  • Ability to work independently and as part of a team
  • High level of comfort traveling independently and internationally
  • Excellent communications and writing skills
  • Fluency in English required; fluency or strong proficiency in one or more additional relevant languages highly desired
  • Educated to degree level

How to Apply: Please send (1) cover letter, including salary expectations, (2) resume to: jobs@globalhumanrights.org.  Mention “Director of European Office” in the subject line.

No phone calls please.  Applicants are encouraged to apply early, as interviews will be rolling. 

Salary is commensurate with experience.  Target start date is April – May 2017.

Grants Administrator

The Position:
The Grants Administration team is the backbone of support for getting resources to frontline activist organizations, managing all administrative aspects of incoming grant proposals and outgoing grant awards, and providing critical programmatic support to their assigned region. The Fund seeks to add a staff member who will report to the Manager of Grants Administration to support the Latin America and Asia regional portfolios as well as thematic programs as needed. The successful candidate will have the opportunity to work directly with a high-performing and enthusiastic grants administration team as well as grantee organizations and Fund program officers in Latin America, South Asia, and Southeast Asia.

Essential Duties of the Position:

Grants Management

  • Conduct administration of the Fund’s grants supporting the Latin America and Asia regional programs as well as the Fund’s Enabling Environment for Human Rights Activism program
    • Manage incoming grant proposals and evaluate eligibility of prospective grantees
    • Draft grant award letters
    • Work collaboratively with Development staff to administer donor-advised grants
    • Disburse funds to grantees, track disbursements, and troubleshoot disbursements when issues arise
    • Tracking grant reporting deadlines and ensure that they are met

Database and Systems Management

  • Serve as the internal expert on the Fund’s grants management database (GIFTS Online), which includes:
    • Ensuring that all grant and grantee information is entered consistently and accurately
    • Generating reports and dashboards for the program and development teams
    • Acting as the point person with GIFTS Online support staff when we encounter glitches
    • Proposing systems for how to more accurately track grants and manage the database
    • Training new staff how to use the database
  • Collaboratively evaluate, develop, and implement grants administration systems and procedures to improve efficiency and accuracy as needed
  • Work with program officers and operations staff to ensure that programmatic budget trackers are regularly updated and accurate
  • Maintain accurate paper and digital grantee files

Docket and Board Book Preparation

  • Manage the docket preparation calendar and workflow
  • Work closely with program officers to prepare and assemble docket materials—including grant lists, organization bios, and dashboards—for board review leading up to April and October board meetings

Communication

  • Provide timely and professional customer service in response to inquiries regarding grant opportunities and eligibility in the Fund’s info account
  • Translate documents and materials as needed
  • Correspond with grantees in English and Spanish independently, and Burmese and Thai with the help of translators

Program Administration

  • Provide logistical support to grantees attending the Fund’s convenings and donor-organized conferences
  • Collect grant-making information for the monthly program newsletter

The Fund for Global Human Rights encourages candidates of all racial, ethnic, and religious backgrounds to apply. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, sexual orientation, or gender identity in accordance with federal and state law.

Qualifications:

  • One to three years of relevant work experience; grants administration/management experience at private or public foundation preferred
  • Strong interest in human rights and social justice issues
  • Bachelor’s degree or equivalent work experience
  • Fluency in English and strong working proficiency in Spanish (both written and verbal)
  • Track record of strong and consistent attention to detail while managing a large portfolio in a fast-paced, complex environment
  • Strong code of ethics and trustworthiness; ability to function at the highest degree of discretion
  • Sensitive to multi-cultural issues and strong interpersonal skills
  • Excellent time management and problem-solving skills
  • Customer-service orientation
  • Action-oriented and takes initiative
  • Authorized to work in the US without sponsorship

Additional Qualifications:

  • Additional language proficiencies, especially in French, Arabic, Thai, or Burmese a plus
  • Strong proofreading skills in American English
  • Experience using a grants management database; strong preference for knowledge of GIFTS Online or other Microedge products, Fluxx, or Foundation Connect
  • Experience working in a non-profit environment and collaborating with multiple colleagues simultaneously
  • Poised and professional, with a great sense of humor

How to Apply: Please send a resume and a thoughtful cover letter describing your specific qualifications, language skills, and interest in the position to: jobs@globalhumanrights.org. Applications will be accepted on a rolling basis. No phone calls please. Anticipated start date is December 2016 – Jan 2017.

Salary is commensurate with experience. Generous benefits package.

Manager of Communications

The Position:
The Fund is seeking an experienced communications professional with strong storytelling, project-management, and digital marketing skills to lead the development and implementation of a communications and marketing strategy for the Fund. The successful candidate will report to and work closely with the Director of Individual Giving as part of a four-person Individual Giving team to help the Fund raise its profile and meet revenue goals from individual donors across the US and Europe.

Essential Duties of the Position:

  • Develop, implement and evaluate the annual communication plan for the development department
  • Coordinate the design and production of marketing and donor outreach campaigns that lead to measurable action
  • Craft messaging strategies to market the Fund’s impact to multiple audiences
  • Develop and implement strategies to grow the Fund’s email list, increase social media following, and target new audiences
  • Manage the development, distribution and maintenance of all print and electronic marketing content, ensuring adherence to the Fund’s standards, messaging and brand guidelines. Support the Individual Giving team in developing content for fundraising campaigns
  • Develop and maintain good communication with program staff to source stories and updates for website, social media, and marketing materials
  • Provide training to develop staff and grantee capacity in storytelling
  • Oversee content creation and management of website and social media
  • Monitor and track social and web analytics
  • Manage the Fund’s photo and video library, working with photographers and videographers to acquire new content
  • Coordinate and contract with vendors and designers for graphic design, print, web, digital marketing, and other consulting services
  • Develop and manage relationships with press and media; field press inquiries
  • Create and manage the communications budget

Qualifications:

  • 5-7 years of communications or marketing experience
  • Excellent writing skills, with ability to write for different audiences and mediums
  • Demonstrated commitment to human rights and familiarity with international human rights issues
  • Demonstrated computer/technology skills, including: Microsoft Office programs, Adobe Creative Suite, WordPress, HTML/CSS, Google Adwords/AdGrants, Salsa Labs (or other email marketing tool), web and social analytics, Salesforce
  • Ability to develop creative ideas and translate them into effective marketing campaigns
  • Experience managing social media and website for an organization
  • Experience fielding press inquiries and managing relationships with media outlets
  • Fluency in English required; fluency in Arabic, French, Spanish, Burmese or Thai a plus
  • BA required
  • Must have legal ability to work in US without sponsorship or assistance from the Fund

Desired qualities

  • A “can-do” attitude and ability to work independently and as part of a team
  • Creative and innovative
  • Sense of initiative and humor
  • Sensitive to multi-cultural issues
  • Good sense of judgment; can sensibly manage online profile of organization and handle sensitive information with discretion and care
  • Detail-oriented, meticulous, with an eye for design and aesthetics
  • Ability to work in a fast-paced organization that requires flexibility and a hands-on style
  • Highly organized, enjoys creating systems, and able to manage several projects at once
  • Eager and motivated to keep abreast of international news and human rights issues, as well as trends in non-profit communications and marketing

How to Apply:  Please send resume and cover letter, including salary requirements to jobs@globalhumanrights.org.  Please mention “Communications Manager” in the subject line.

Applications will be accepted on a rolling basis so early submission is encouraged. No phone calls please.

The Fund for Global Human Rights encourages candidates of all racial, ethnic and religious backgrounds to apply. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, gender identity, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Manager of Individual Giving – UK Office

The Position
The Manager of Individual Giving – UK is primarily responsible for creating, managing and developing relationships with current and prospective individual donors throughout Europe, but primarily in the UK. S/he will be charged with creating and implementing strategies to build a portfolio of individuals and to secure financial support using a variety of strategies from face-to-face solicitation to targeted cultivation, solicitation and stewardship events.

The successful London-based candidate will be part of the Fund’s Donor Relations team, leading individual fundraising efforts in the UK and Europe, supporting the activities of the Director of the European office and reporting to the Director of Donor Relations, who is based in the U.S.

Essential Duties of the Position:

  • Create a pipeline of prospects who are capable of giving gifts of at least £1,000;
  • Develop a detailed plan for cultivating, soliciting and stewarding those prospects and donors;
  • Execute plan independently and in partnership with Programme staff and/or board members by making calls, meeting face to face and developing event pitches to close gifts;
  • Prepare written materials, including ongoing correspondence, solicitation materials, proposals and acknowledgements (as needed) as part of cultivation and stewardship;
  • Liaise with grantees and Programme staff to ensure that donor engagement activities are substantively enriching and on-message;
  • Travel to targeted fundraising regions as needs and opportunities arise;
  • Produce targeted cultivation and recognition events, including donor briefings and periodic tours with grantees and Programme staff;
  • Assist in providing support to the UK-based trustees on fundraising initiatives;
  • Lead research efforts for all prospective major donors utilising tools such as Wealth Engine;
  • Maintain accurate and complete records of donor communications;
  • Establish a reporting system to track progress.

Qualifications:

  • Minimum 5 years of direct solicitation experience;
  • Demonstrated commitment to human rights/social justice and familiarity with human rights issues;
  • Truly superb written and oral communication skills;
  • Established excellence in writing;
  • Demonstrated ability to meet deadlines;
  • Highly organized, enjoys prospecting, and able to manage multiple projects simultaneously;
  • A “can-do” attitude and ability to work independently as well as part of a team;
  • Ability to work in a small but growing and fast-paced organization that requires flexibility and a hands-on style;
  • Proficiency in Microsoft Office Programmes, comfort with Salesforce highly desired;
  • Fluency in English required; fluency in Arabic, French, German, Spanish or Thai a plus;
  • BA required;
  • Willing to be based in London, UK;

Must have legal ability to work in UK

Additional Qualifications:

  • Sense of initiative and humor
  • Sensitive to multi-cultural issues
  • Ability to work in a small, fast-paced organization that requires flexibility and a hands-on style

The Fund for Global Human Rights encourages candidates of all racial, ethnic and religious backgrounds to apply.  Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, sexual orientation or gender identity, in accordance with federal and state law.

How to Apply: Please send (1) cover letter, including salary expectations, (2) resume, and (3) relevant writing sample to: jobs@globalhumanrights.org Mention “Manager of Individual Giving” in the subject line.

No phone calls please.  Applicants are encouraged to apply early, as interviews will be rolling. 

Salary is commensurate with experience.  Generous benefits package.

Development and Communications Intern

The Position
The Fund for Global Human Rights seeks a development and communications intern. The internship will provide a unique opportunity for undergraduate or graduate students to gain experience in fundraising and nonprofit communications. Our internship offers a hands-on experience to students committed to a fundraising, communications, or marketing career, particularly in an international nonprofit setting.

The intern will spend most of his/her time assisting the development team in its efforts to raise this year’s budget. In addition, the intern will support the programmatic team one day of the week with research, administrative tasks, and miscellaneous projects.

General Responsibilities:

 The development and communications intern will work with the Fund’s development team to plan and implement strategies that will help us increase our visibility, branding, and funding. Responsibilities will include:

  • Conducting regular, extensive foundation and individual donor research using development search engines and databases;
  • Maintaining and updating donor records in the organization’s Salesforce database;
  • Crafting and editing content for online and offline audiences in the form of blog posts, social media posts, solicitation letters, LOIs, brochures, cards, and additional marketing materials as needed;
  • Assisting the development team in culling stories, photographs, and video content of grantees for public use;
  • Supporting the team with projects surrounding events and board meetings, such as developing invitations, guest lists, etc.;
  • Attend events related to human rights, fundraising, and communications in the DC metro area;
  • Supporting the programs team with a variety of program-specific projects such as assisting with the Monthly Program Update, updating the Award and Fellowship Database, conducting research to support programmatic initiatives, and other tasks as needed.

Qualifications:

Candidates should have a strong interest in fundraising and communications, especially in relation to a human rights and/or international organization. Additional qualifications include:

  • Coursework in communications, marketing or nonprofit administration
  • Exceptional writing, editing, and communication skills
  • Detail-oriented, organized
  • Fluency in Microsoft office suite
  • Experience working in a database, preferably Salesforce
  • Experience in a CMS, or in coding HTML or CSS preferred, but not required
  • A self-starter able to multi-task and manage competing priorities
  • Language proficiency in Spanish, French, Thai and/or Arabic is desired, but not required

The Fund’s internship is part-time, with exact hours to be discussed when an offer is extended. Expect to spend 16-20 hours on development and communications projects each week, and 8-10 hours on programmatic projects each week. The internship is unpaid, but we do offer a modest travel stipend.

Application Process:

To be considered for an internship, please submit the following materials:

  1. A cover letter and resume outlining your interest and experience
  2. Contact information for 3 references
  3. A short writing sample (no more than three pages) on a topic of your choice; a paper from an academic course is acceptable.

The deadline for applications is rolling. Please submit all application materials via email to jobs@globalhumanrights.org

The Fund for Global Human Rights encourages candidates of all racial, ethnic and religious backgrounds to apply.  Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, sexual orientation or gender identity, in accordance with federal and state law.

No phone calls please.

Vice President for Development and Communications

The Position
The ideal candidate for this position will have extensive knowledge of and experience in individual and institutional fundraising, experience with strategic planning and thought leadership, familiarity with preparing budgets and revenue forecasting, superb communication skills and experience engaging a wide range of audiences, excellent interpersonal and intercultural skills, a track record of leadership and managing teams, and familiarity with grant-making or philanthropy for human rights. Also desirable is experience building an effective and high-producing development team structure.

Essential Duties of the Position:

Development Leadership and Management

  • Lead a small, growing team of development professionals in the US and the UK. Position the department for financial success while mentoring and developing staff.
  • Oversee all fundraising efforts with ultimate responsibility for raising the Fund’s budget annually.
  • Work closely with the senior leadership team to align fundraising efforts with the Fund’s overall strategic plan and organizational goals.
  • Work with relevant staff to prepare annual income projections and strategic plans to achieve annual goals.
  • Build the Fund’s donor base and pipeline of prospects by crafting and implementing annually a comprehensive development strategy to raise funds from individual donors as well as foundations and other institutional donors.
  • Track progress against stated goals and report regularly to the President and Board of Directors.
  • Provide oversight and direction for all operations of the development function. Ensure full compliance with regulations, laws, and ethical codes of conduct; maintain accountability standards to donors.
  • Work closely with the President & CEO to position the Fund as a thought leader in philanthropy.
  • Prepare budgets related to all fundraising activities.
  • Promote a culture of high performance and continuous improvement that values a commitment to quality.

Foundation and Institutional Giving

  • Oversee and analyze research to identify new sources of institutional giving, including foundation, corporate, government and consortium funding.
  • Work closely with the Director of Institutional Giving to develop strategies for relationship building for current and prospective institutional donors, as well as forging collaborative funding partnerships.
  • Provide editorial guidance and strategic positioning of programs.
  • Work closely with the Vice President of Programs to nurture and develop new relationships with program officers and other foundation personnel.
  • Represent the Fund at conferences and meetings of funding entities.

Individual Giving

  • Working with the Director of Individual Giving, oversee the development and implementation of individual giving strategies at all levels. Work with the Director of Individual Giving to develop the plans and relationship-building activities required to attract individual donors at all levels.
  • Serve as frontline fundraiser for key donor relationships, as appropriate.
  • Lead prospecting efforts for HNWIs and the institutions through which they give, including family foundations, community foundations, and donor-advised funds.

Communications

  • In collaboration with the leadership team, set the vision for the Fund’s communications.
  • Develop a comprehensive, donor-focused communications strategy for the Fund.
  • Oversee the implementation of this strategy, with an emphasis on stewardship and acquisition of donors interested in deep relationships with the Fund.
  • Identify new markets for the Fund to begin outreach and develop strategies and tools for reaching new audiences.

Donor-Advised Grants Strategy

  • Serve as the chief strategist for the Fund’s efforts to expand its existing donor-advised grantmaking portfolio and scope of donor services. Lead efforts to secure and cultivate new donor-advised grants from foundations and major donors.
  • Work with grants administration team to ensure effective disbursements of donor-advised grants.

Board Relations and Governance

  • Staff the Board of Directors on all development and fundraising activities and efforts.
  • Work with the development committee and its chair on strategy and mobilizing the Board.
  • Engage the nominating and governance committee on building a robust pipeline of Board prospects.
  • Work with the President and the Vice President for Operations to ensure compliance with bylaws and other legal obligations.

Development Infrastructure

  • Build and manage a development team that includes an effective team structure for a growing department with career development paths to promote the staff’s growth and effectiveness.
  • Oversee development infrastructure and systems including the Fund’s donor management system.
  • Work closely with colleagues across program areas to maximize organizational effectiveness.
  • Help all members of the organization to excel in donor cultivation and stewardship.

Qualifications:

  • Demonstrated commitment to human rights and social justice issues
  • BA required
  • 15+ years of experience with all aspects of fundraising, including experience in a senior level, supervisory capacity, with extensive experience in the major gifts arena
  • Extensive knowledge of trends in philanthropy and revenue diversification
  • Experience in managing and supervising staff
  • Substantial high dollar fundraising experience with a proven track record of success and accomplishment
  • Knowledge of human rights/civil rights/social justice issues; experience with international issues preferred
  • Excellent interpersonal and team building skills
  • Experience in developing and preparing budgets and revenue forecasting
  • Excellent communication (both written and spoken) and presentation skills
  • Sensitive to multi-cultural issues
  • Proficient in Microsoft Office programs and specialized fundraising software (experience with Salesforce – NPSP, Luminate CRM, etc. – preferred, but not required).

How to Apply: Please send (1) cover letter, including salary expectations, (2) resume, and (3) relevant writing sample to: jobs@globalhumanrights.org Mention “Vice President for Development and Communications” in the subject line. The Fund for Global Human Rights encourages candidates of all racial, ethnic and religious backgrounds to apply.  Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, sexual orientation or gender identity, in accordance with federal and state law.

No phone calls please.  Applicants are encouraged to apply early, as interviews will be rolling. 

Salary is commensurate with experience.  Generous benefits package. Target start date is April-May 2017